Refund and Return Policy

Effective Date: November 22, 2024
Rati Dynamic Tech
Address: 1557 Red Maple Drive, Los Angeles, California, United States
Phone: 323-446-9435
Email: info@ratidynamictech.net
Website: ratidynamictech.net

Introduction

At Rati Dynamic Tech, we prioritize customer satisfaction and aim to provide an easy, transparent process for returns, refunds, and exchanges. If you’re not completely satisfied with your purchase, we’ve outlined clear steps for returning or exchanging items, as well as information on our refund process. Please read through the following Refund and Return Policy for all the details you need.

1. Eligibility for Returns

We want you to be satisfied with every purchase from Rati Dynamic Tech. You are eligible to return items under the following conditions:

  • Defective or Damaged Items: If the product you receive is defective or arrives damaged, you can return it for a replacement or a refund.
  • Incorrect Products: If the product you received does not match the description provided on our website, it is eligible for a return.
  • Unused Products: Products that are unused, undamaged, and returned in their original packaging within 30 days of delivery are eligible for a return.

Timeframe for Returns

You must initiate returns within 30 days from the date of delivery. After 30 days, returns will only be accepted if the product is damaged or defective.

2. Items Not Eligible for Return

Certain items are not eligible for return, including:

  • Custom-Made or Special-Order Items: These are non-returnable unless defective or damaged upon delivery.
  • Clearance or Final-Sale Items: Items marked as clearance or final-sale cannot be returned, refunded, or exchanged unless defective.
  • Misused or Damaged Products: Items that have been damaged due to misuse, improper handling, or neglect are not eligible for return.

3. Refund Process

We want to ensure that refunds are processed promptly and transparently. Here is how the refund process works:

  • Refund Initiation: Refunds will be issued to the original payment method once the returned product is inspected and approved. This process typically takes 7-10 business days.
  • Shipping Charges: Shipping fees for non-defective products are non-refundable. If the return is due to our mistake, such as a defective or incorrect product, the shipping fees will be refunded.
  • Restocking Fees: For certain items, particularly large or bulky products, a restocking fee may be charged. This fee will be deducted from the refund amount.

4. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact Us: Email us at info@ratidynamictech.net with your order number, reason for the return, and any relevant supporting photos (e.g., images of defects or damages).
  2. Return Authorization: Our support team will review your request and provide you with Return Authorization instructions, including the shipping address and any specific packaging guidelines.
  3. Shipping the Product: Once you’ve received the return instructions, securely package the item to avoid any damage during shipping. Use a trackable shipping service for returns, as we are not responsible for lost packages.

5. Exchanges

We offer exchanges for defective, damaged, or incorrect products. If your product is eligible for an exchange:

  1. Request an Exchange: Contact us via email at info@ratidynamictech.net with the reason for the exchange.
  2. Return Process: You will follow the standard return process. After inspection, we will send you the replacement product.
  3. Shipping for Exchanges: For defective or incorrect items, Rati Dynamic Tech will cover the return shipping cost.

6. Cancellation Policy

If you wish to cancel your order, you can do so before it has been shipped. To cancel an order:

  • Contact Us Promptly: Email us at info@ratidynamictech.net with your order number and cancellation request.
  • If the order has already been shipped, you will need to return the item once received.

7. Return Shipping Costs

You are responsible for the return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely. Rati Dynamic Tech is not liable for returns lost in transit.

8. Late Returns

Returns must be initiated within 30 days of receiving your product. Items returned after 30 days may not be eligible for a refund or exchange, except for defective or damaged items.

9. Customer Support

If you have any questions or concerns regarding your return, refund, or exchange request, our customer support team is here to assist you. Please contact us at:

10. Updates to This Policy

Rati Dynamic Tech reserves the right to update or change this Refund and Return Policy at any time. Any updates will be posted on this page with the updated Effective Date. Please check back periodically to stay informed of any changes.